Privacy Policy Naga Empire – Our Commitment to Protecting Your Information

This Privacy Policy is published by Naga Empire ("we", "platform") and applies to all users, registered members, and visitors of nagaempire.biz residing in Malaysia. This document has been drafted to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and the best practice standards of the international online gambling industry.

We understand that your trust in Naga Empire is something we hold in the highest regard. That trust depends largely on how we handle the personal information you share with us. We are therefore committed to being fully transparent about our data management practices – no overly technical language, no hidden clauses buried in fine print.

By using the platform Naga Empire – whether to play baccarat, bet on a Malaysia Super League football match, enjoy Live Casino, or try Virtual Sports – you acknowledge that you have read and understood this Privacy Policy.

Naga Empire only collects information that is strictly necessary to deliver quality services, ensure platform security, and comply with legal requirements. Below are the categories of data we collect:

We not collect sensitive information such as medical details, political views or religious beliefs unless required by applicable Malaysian law.

Naga Empire collects personal information through several legitimate and transparent channels:

• Account Registration: Information you provide during the new account registration process – name, email, phone number, date of birth, and other required details.
• KYC Process: Identity verification documents (MyKad copy, verification selfie) submitted as part of the Know Your Customer process.
• Financial Transactions: Information related to deposits made via Touch 'n Go eWallet, DuitNow, Maybank2u, CIMB Clicks, GrabPay, Boost or ShopeePay, as well as withdrawal requests.
• Platform Usage: Data automatically generated when you play, place bets, or browse our platform.
• Customer Service Interactions: Email correspondence records, live chat transcripts, and phone call records with our support team.
• Cookies & Tracking Technologies: Technical information collected via cookies, pixels, and similar technologies while you use our website.

Naga Empire uses collected personal information only for legitimate, clearly stated purposes. We do not use your data for any other purpose without first obtaining your consent:

• Account Management: Creating, managing, and maintaining your member account, including identity verification and the KYC process.
• Service Provision: Processing deposits and withdrawals, enabling access to casino games, Sports Betting, Live Casino, virtual sports and all platform services.
• Security & Fraud Prevention: Detecting and preventing fraud, money laundering, multiple account usage, and activities that violate our terms of use.
• Legal Compliance: Fulfilling reporting obligations to the relevant Malaysian authorities, including Anti-Money Laundering (AML) reporting.
• Platform Improvements: Analysing usage patterns to improve the user experience, platform performance, and game offerings.
• Service Communications: Sending notifications related to your account, including transaction confirmations, security alerts, and important policy updates.
• Marketing Communications: Sending promotional information, bonuses, and special offers – subject to your consent, and you may unsubscribe at any time.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of at-risk behaviour and offer appropriate support.

Naga Empire reaffirms our commitment: we do not sell, rent, or trade your personal information to any third party for commercial purposes. However, there are limited situations in which we may share certain information:

• Payment Service Providers: Information required to process transactions is shared with approved payment providers such as DuitNow, Touch 'n Go eWallet, FPX (Maybank2u / CIMB Clicks), GrabPay, Boost, and ShopeePay. All providers are bound by strict confidentiality agreements.
• Game Software Providers: Minimal game data required is shared with our game software providers to ensure game integrity and bet settlement.
• Legal Authorities: We will disclose information to Malaysian authorities when required by law, court order, or a valid official investigation.
• Anti-Fraud Checks: Minimal information may be shared with recognised fraud prevention agencies to verify identity and prevent unlawful activity.

To deliver seamless service and maintain high platform uptime, certain data may be stored or processed on servers located outside Malaysia. This includes backup servers and infrastructure servers operated by international game software providers.

When such data transfers occur, Naga Empire ensure that:

• The destination country or territory provides a level of data protection equivalent to or greater than that of Malaysia.
• Appropriate data transfer agreements have been signed with the relevant providers.
• Adequate technical and organisational measures are in place to protect data during transfer.

Financial data and sensitive identity information of Malaysian members are prioritised for storage on servers located in the Asia-Pacific region to ensure low latency and compliance with local regulations.

The security of your personal information is a core technical priority Naga Empire. We continuously invest in our security infrastructure to ensure your data is always protected against unauthorised access, loss, or misuse.

Key security measures we have implemented:

• Data Encryption in Transit: All communications between your browser and naga empire's servers are secured with TLS 1.3 protocol using AES-256 encryption.
• Data Encryption at Rest: Sensitive data such as personal identification information and financial records are stored in encrypted format on our servers.
• Multi-Layer Access Control: Access to member data within our internal systems is strictly limited to staff with a legitimate business need, with a complete audit trail maintained.
• Two-Factor Authentication (2FA): All internal system access requires multi-factor authentication. Members are also encouraged to enable 2FA on their accounts.
• Regular Penetration Testing: Independent security teams conduct regular vulnerability assessments and penetration testing to identify and address potential weaknesses before they can be exploited.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect unusual activity and security threats.

Naga Empire retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

Once the retention period expires or you submit a data deletion request (subject to legal obligations), your data will be securely deleted or anonymised across all our systems.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal information we hold about you:

Website Naga Empire uses cookies – small text files stored on your device – to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

You can manage your cookie preferences through your web browser settings at any time. Disabling certain cookies may affect the functionality of some parts of the platform.

Naga Empire is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

If we discover or receive information indicating that a user is under 18 years of age, the account will be suspended immediately, all associated data will be securely deleted, and any pending winnings will be voided in accordance with Terms & Conditions us.

Naga Empire reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. The latest version will always be published on this page with a clear update date.

For significant amendments that materially affect your privacy rights, we will notify you via:

• Email to the address registered to your account
• In-platform notification upon your next login session
• Notice displayed at the top of this Privacy Policy page

Continued use of the platform Naga Empire after the effective date of any amendment will be considered acceptance of the updated policy. It is your responsibility to review this page periodically.

If you have any questions, concerns, or complaints regarding how Naga Empire manage your personal information, please contact our Data Protection Officer (DPO) through the following channels:

• Privacy Email: privacy@nagaempire.biz (dedicated to data privacy matters)
• General Support Email: support@nagaempire.biz
• Live Chat: Available 24/7 via the Naga Empire platform
• Phone: 03-XXXX XXXX (Monday – Friday, 9am – 6pm)

We are committed to responding to all privacy-related inquiries within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory authority.